Top BPO Companies in Mauritius – Reviews, Average Score, Services, Location, Address, Contact & Insights

Mauritius has developed an established outsourcing industry serving companies in Europe, Africa, the Indian Ocean region and other international markets. The country’s multilingual workforce, geographic position, telecommunications infrastructure and experience with international business have helped create an environment where companies can outsource customer service, back-office administration, technical support, data processing and other business functions.

However, choosing a BPO provider is not simply a matter of selecting the company with the highest online rating.

For an organisation considering outsourcing, the important questions are usually more practical:

• Does the provider offer the exact service required?
• Can it support the required languages?
• Does it have suitable technology and infrastructure?
• Can it handle the expected workload?
• Does it provide appropriate reporting and quality controls?
• Can it operate according to the client’s working hours?
• Does it understand the client’s industry?
• Can the relationship scale as the business grows?
• Is the commercial arrangement transparent?

This guide focuses on five BPO companies operating in Mauritius and compares their publicly available services, location, accessibility, business profile and current online information.

The scores in this article are editorial scores created by Mauritius Ranking. They are not official industry rankings, government ratings, certifications or guarantees of service quality.

Business addresses, telephone numbers, services and operating arrangements can change. Companies considering outsourcing should contact the provider directly and complete their own due diligence before signing a contract.

1. Apollo Blake – Global Recruitment & Outsourcing Solutions Provider

Apollo Blake is a Mauritius-based outsourcing and customer-care provider with its main operation in Ebene. The company focuses on customer-care and back-office BPO solutions and supports businesses through voice and digital communication channels. Its bilingual English and French capabilities also make it relevant for companies serving different markets.

Apollo Blake’s service profile includes customer support, call-centre operations, back-office assistance, technical support and multichannel communication. Its Ebene location also makes it accessible for businesses looking for an established outsourcing operation in Mauritius.

Avg Score: 95/100
Address: Avenue de la Canelle, Ebene Links Building E43 MU, 72201, Mauritius
Location: Ebene City
Contact: +230 239 8700
Website: Apollo Blake
GMB: Click here
Google Map:

Services & Outsourcing Options

Apollo Blake provides services that can support businesses looking for:

• Customer-care outsourcing
• Call-centre services
• Back-office support
• Inbound customer service
• Outbound customer service
• Technical support
• Voice support
• Email support
• Live-chat support
• Social-media management
• CRM-related services
• English and French customer support

Why Apollo Blake Is Included

Apollo Blake is included because its service offering covers several important areas of customer-facing outsourcing. Businesses that require a combination of customer support, communication channels and back-office processes may find its model relevant to their operational requirements.

Its positioning around tailored customer-care solutions is also useful for companies that do not want a standardised outsourcing arrangement and instead require services aligned with their workflows and customer-support processes.

Who Should Consider It?

Apollo Blake may be particularly suitable for:

• International businesses
• Companies requiring English and French support
• Customer-service operations
• Technical helpdesk requirements
• Back-office projects
• Multichannel customer support
• Businesses using CRM-based customer operations

Editorial View

The score reflects Apollo Blake’s documented BPO focus, range of customer-care services, bilingual positioning, Mauritius presence and current business information. The editorial score is not a guarantee of service quality or commercial results. Businesses should review pricing, service levels, security requirements and contractual terms before making a decision.

2. Intelcia – International Customer Experience & Technology Provider

Intelcia is an international customer-experience and outsourcing provider with a Mauritius operation in Phoenix. Its current service portfolio extends beyond conventional contact-centre activities and includes customer experience, technical support, IT operations, applications, data and AI, cloud services and cybersecurity.

The company’s broader service structure can make it relevant to organisations looking for an outsourcing partner capable of handling customer-facing and technology-related functions. Its international presence may also be useful for businesses operating across multiple markets.

Avg Score: 94/100
Address: 2nd Floor, Phoenix Les Halles, Pont-Fer, Mauritius
Location: Phoenix
Contact: +230 660 0110
Website: Intelcia
GMB: Click here
Google Map:

Services & Outsourcing Options

Intelcia’s current service portfolio includes:

• Customer experience solutions
• Customer acquisition
• Customer onboarding
• Commercial support
• Technical support
• Customer loyalty
• Customer retention
• IT operations
• Application services
• Data and AI services
• Cloud services
• Cybersecurity
• Business process services

Why Intelcia Is Included

Intelcia stands out in this comparison because of the breadth of its outsourcing and technology services. Rather than focusing only on traditional customer contact activities, the company also operates across technology and digital business functions.

Its international footprint may be particularly relevant to organisations that need an outsourcing partner with experience supporting operations across multiple countries and markets.

Who Should Consider It?

Intelcia may be particularly suitable for:

• Large and medium-sized businesses
• Customer-experience operations
• Technical-support teams
• Multilingual operations
• IT outsourcing
• Digital business processes
• Data-related projects
• Businesses requiring international delivery capabilities

Editorial View

The score considers Intelcia’s international presence, broad service portfolio, technology capabilities and Mauritius operation. A larger provider is not automatically the best choice for every business, so companies should compare delivery models, pricing, account management, security and service-level commitments before selecting a provider.

3. CapPerformance Ltd – Contact Centre & Outsourcing Specialist

CapPerformance Ltd is a Mauritius-based contact-centre and BPO provider operating from Quatre Bornes. The company states that it has operated in Mauritius since 2011 and provides support across contact-centre operations, inbound and outbound activities, back-office services and consulting.

Its service model is relevant to businesses that need additional customer-service capacity or support for specific campaigns and operational processes. The company also provides services related to the establishment and organisation of contact-centre operations.

Avg Score: 93/100
Address: 26 Avenue Ollier, Quatre Bornes, Mauritius
Location: Quatre Bornes
Contact: +33 1 84 79 28 20
Website: CapPerformance
GMB: Click here
Google Map:

Services & Outsourcing Options

CapPerformance currently promotes services including:

• Contact-centre operations
• Inbound calls
• Outbound calls
• Back-office services
• Workspace and position hosting
• Call-centre creation support
• Organisation consulting
• Human-resources support
• Management consulting
• Coaching
• IT-related consulting
• Outsourcing support

Why CapPerformance Is Included

CapPerformance is included because its services cover both day-to-day contact-centre requirements and additional support for businesses developing or organising their own customer-service operations.

Its combination of inbound, outbound and back-office services can be useful for companies that need flexible operational support rather than a single narrowly defined outsourcing service.

Who Should Consider It?

CapPerformance may be particularly suitable for:

• Contact-centre operations
• Inbound customer service
• Outbound campaigns
• Back-office projects
• Businesses requiring additional calling capacity
• Companies developing contact-centre operations
• Organisations seeking operational consulting

Editorial View

The score reflects CapPerformance’s established Mauritius operation, documented contact-centre services, current business presence and broad outsourcing profile. Prospective clients should request current pricing, service-level information, staffing details and relevant references before entering into a commercial agreement.

4. Techmode Outsourcing Ltd – IT & Business Outsourcing Specialist

Techmode Outsourcing is a Mauritius-based outsourcing company with an operation associated with the Ebene Cybercity area. The company states that it has been present in Mauritius since 2007 and provides services across customer support, data processing, market research, administration, sales support and technology-enabled business processes.

Its broad service portfolio makes Techmode different from providers focused only on traditional call-centre operations. The company also highlights multilingual support, making it relevant for businesses serving customers across different European-language markets.

Avg Score: 92/100
Address: NeXTeracom Tower 2, Ebene Cybercity, Mauritius
Location: Ebene Cybercity
Contact: +230 403 4118
Website: Techmode Outsourcing
GMB: Click here
Google Map:

Services & Outsourcing Options

Techmode’s current service portfolio covers areas such as:

• Remote customer assistance
• Helpdesk services
• After-sales support
• Data entry
• Database qualification
• Database enrichment
• Website development
• Application development
• Market analysis
• Customer-service evaluation
• Customer retention
• Appointment setting
• Sales support
• Data processing
• Accounting-related services
• Payroll and HR support
• Administrative outsourcing

Multilingual Support

Techmode’s current website lists French, English, Italian, German and Spanish among its supported languages. This can be useful for companies whose customer or business operations extend across several European markets.

Why Techmode Is Included

Techmode is included because of the breadth of its outsourcing services. Its current offering combines customer support with data processing, market research, sales assistance, administrative work and technology-related services.

This broader model may appeal to businesses that want to outsource several connected processes instead of working with separate specialist providers for every function.

Who Should Consider It?

Techmode may be particularly suitable for:

• Multilingual customer support
• Back-office outsourcing
• Data-processing projects
• Market research
• Customer-retention operations
• Sales support
• Administrative services
• Technology-enabled business processes

Editorial View

The score reflects Techmode’s established Mauritius presence, multilingual capabilities, range of services and publicly documented outsourcing activities. Businesses considering the company should separately evaluate data protection, business continuity, staffing, security and service-level requirements according to the nature of the work being outsourced.

5. ProContact – Multichannel Customer Contact & Back-Office Provider

ProContact is a Mauritius-based outsourcing and contact-centre provider with operations connected to Mauritius, Madagascar, Rodrigues and France. Its current corporate information describes more than 25 years of experience supporting French-speaking SMEs and mid-sized businesses through customer relations, back-office and technical support services.

Its Mauritius operation is particularly relevant for companies looking for customer-service and back-office support connected to French-speaking markets. The company also provides services covering B2B teleprospecting, customer surveys, digital services and tele-secretarial operations.

Avg Score: 91/100
Address: Nouvelle Usine, Manghalkan, Floréal MU, 74105, Mauritius
Location: Floréal
Contact: +33184762403
Website: ProContact
GMB: Click here
Google Map:

Services & Outsourcing Options

ProContact currently lists services including:

• Customer relations
• B2B teleprospecting
• Business back-office
• Tele-secretarial services
• Customer surveys
• Customer satisfaction surveys
• Digital services
• Technical support
• AI and innovation services
• Customer-service outsourcing

Why ProContact Is Included

ProContact is included because of its established outsourcing experience and its focus on customer relations and back-office services for French-speaking business markets.

Its Mauritius operation can provide an Indian Ocean delivery location for companies looking to outsource customer-facing or administrative processes while maintaining a strong connection with francophone markets.

Who Should Consider It?

ProContact may be particularly suitable for:

• Customer-service outsourcing
• French-speaking markets
• B2B teleprospecting
• Back-office operations
• Tele-secretarial services
• Customer surveys
• Digital customer operations
• Technical support

Editorial View

The score considers ProContact’s documented outsourcing experience, current service range, Mauritius presence and international operating footprint. The editorial score should not be interpreted as a guarantee of commercial performance. Businesses should review contracts, service levels, security practices, pricing and references before selecting a BPO partner.

Final Comparison Table

Rank	Company	Location	Score	Main Services	Official Website
1	Apollo Blake	Ebene	95/100	Customer care, BPO, back office	apolloblake.com
2	Intelcia	Phoenix	94/100	CX, technical support, IT & digital services	intelcia.com
3	CapPerformance	Quatre Bornes	93/100	Contact centre, inbound/outbound, consulting	cp-bpo.com
4	Techmode Outsourcing	Ebene	92/100	Customer support, data, back office, research	techmode-outsourcing.com
5	ProContact	Floréal	91/100	Customer relations, B2B, back office, digital services	procontact-solutions.fr

How much does BPO cost in Mauritius?

There is no single standard BPO price.

Cost depends on:

• Number of employees
• Working hours
• Languages
• Process complexity
• Technology
• Contract duration
• Service-level requirements
• Industry requirements

Businesses should request a customised quotation from each provider.

Should a small business use a BPO company?

It can make sense when a business has repetitive processes that consume internal resources.

However, the business should first calculate the total cost of outsourcing and compare it with the cost of handling the process internally.

How should I compare two BPO providers?

Compare them on the same criteria:

1. Service scope
2. Price
3. Staffing
4. Technology
5. Security
6. SLA
7. Reporting
8. Language capability
9. Scalability
10. Relevant industry experience

This creates a more useful comparison than looking only at online ratings.

BPO Due-Diligence Checklist

Before choosing a provider, a business should ideally review:

• Company registration
• Ownership information
• Relevant certifications
• Data-security policies
• Business continuity plan
• Disaster recovery
• Service-level agreement
• Pricing structure
• Staffing model
• Employee training
• Quality-assurance process
• Client references
• Reporting structure
• Contract termination terms
• Data-return procedures

For regulated industries such as financial services, healthcare or insurance, additional compliance requirements may apply.

Questions to Ask Before Signing a BPO Contract

Before selecting a provider, businesses should ask:

What exactly is included in the price?

Request a detailed scope rather than relying on a headline quotation.

How many employees will work on the account?

Clarify whether staff are dedicated or shared.

What happens when someone is absent?

Ask about backup staffing and continuity.

How is quality controlled?

Request information about training, supervision and quality checks.

What happens if demand increases?

Ask whether the provider can scale the team.

How quickly can new employees be trained?

This matters when the project requires specialist knowledge.

How will performance be reported?

Ask for examples of dashboards or regular reports.

How is customer information protected?

This should be addressed before any sensitive information is transferred.

What happens when the contract ends?

Clarify data return, system access, employee transition and termination procedures.

BPO vs Call Centre: What Is the Difference?

The terms BPO and call centre are sometimes used interchangeably, but they are not identical.

A call centre generally focuses on customer communication by telephone, although modern contact centres can also support email, chat and social channels.

BPO, or Business Process Outsourcing, is broader.

A BPO provider can handle:

• Customer service
• Accounting
• Data processing
• Human resources
• Payroll
• IT support
• Administration
• Research
• Sales support

A company can therefore outsource an entire business process without outsourcing its complete customer-contact operation.

Several companies in this ranking provide services that go beyond traditional telephone support.

Benefits of BPO in Mauritius

Mauritius can offer several practical advantages to companies considering outsourcing.

Multilingual Talent

Companies serving European and African markets may benefit from multilingual teams.

The companies in this list demonstrate different approaches to English, French and other European-language support.

Geographic Position

Mauritius is located between major African and Asian markets and has long-standing commercial connections with Europe.

For international businesses, the location can provide an alternative outsourcing base within the Indian Ocean region.

Established Outsourcing Industry

The country has an established ICT and outsourcing ecosystem rather than a completely new BPO market.

Techmode, for example, states that it has operated in Mauritius since 2007, while ProContact describes more than 25 years of outsourcing experience.

Technology

Modern BPO operations increasingly depend on cloud systems, CRM platforms, digital communications and data processing.

Providers such as Intelcia and Techmode now position technology alongside traditional customer-support services.

Final Thought

Mauritius has developed a meaningful BPO and outsourcing ecosystem serving both local and international businesses.

The five companies covered in this guide represent different approaches to outsourcing.

Apollo Blake focuses strongly on tailored customer-care and back-office solutions, with bilingual English and French support among its documented capabilities. Intelcia offers a much larger international platform combining customer experience with technology and digital services. CapPerformance has a contact-centre focus alongside consulting and operational support. Techmode Outsourcing combines multilingual customer support with data processing, market research, administration and other business functions. ProContact has a strong customer-relations and back-office proposition with operations serving international markets.

There is no universal “best” BPO provider.

The right company is the one whose capabilities match the process being outsourced, the required languages, expected workload, technology environment, security requirements and commercial budget.

Before making a final decision, businesses should request a detailed proposal, compare service-level agreements, check security and compliance arrangements, review the pricing model and, where possible, speak with relevant existing clients.